How will my order Ship?
All orders are shipped via USPS priority mail. Orders over $49.99 will ship for free. A flat rate shipping charge of $6.50 is applied to orders under $49.99, orders are shipped via USPS priority mail. USPS priority mail shipments include $50 in insurance, Monday-Saturday residential delivery, and USPS tracking. USPS does not deliver on national holidays. Orders typically ship within 1 business day from receipt of your order and payment, we strive to ship orders the same day they are received. If you've provided a valid email address, you will automatically receive a shipping confirmation email that contains a tracking link. You can also check status of an order by logging into your account, or by calling us at 1-800-481-1975.
When will my order ship?
Orders typically ship within 1-2 business day from receipt of your order and payment, we do our best to ship orders the same day they are received. If you've provided a valid email address, you will automatically receive a shipping confirmation email that contains a tracking link. Orders received over the weekend may not process for shipment until Monday.
Can I track the status of My order?
If you've provided a valid email address, you will automatically receive a shipping confirmation email that contains a tracking link. You can also check status of an order by logging into your account, or by calling us at 1-800-481-1975.
Do you offer Free shipping?
Orders over $49.99 will ship for free, typically via USPS Priority Mail.
How do you Handle International Orders?
NeemKing has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service.
What countries do you ship to?
International shipping is currently available WORLDWIDE from NeemKing. Our third party vendor, International Checkout, will ship to all destinations around the world. Once your order is completed, all inquiries should be directed to International Checkout firstname.lastname@example.org.
Who should I contact about my international order?All inquiries regarding your international order should be directed to International Checkout at: Email:email@example.com Please visit theInternational Checkout Customer Service page for more information and phone numbers in your area.
Can I check the status of my international order?To check the status of your order or track your package, please login to your International Checkout account at:https://www.internationalcheckout.com/login.php.
What is your return policy?Your satisfaction is our ultimate goal. Unopened items can be returned for any reason. Simply send the items back to us within 30 days of receipt and we will refund your money. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees. Products returned after 30 days will have a 20% restocking fee. We are not able to accept returns on products after 45 days. Additionally, if you are returning a quantity of 12 or more of the same item there will be a 15% restocking fee.
What if I receive the wrong item or a damaged item?We do our best to package your product(s) so they will arrive to you in excellent condition. Unfortunately, once the package leaves our warehouse, it goes through many hands and products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging as inspection is often required by the carriers. If you receive a damaged product, we will gladly replace the product or issue a credit to your account, whichever you prefer. Please Contact Us to report a damaged or incorrect product.
How do you handle backorders?On rare occasions we may run out of stock on an item. This may cause a slight delay of shipment for your order. If an item you ordered is going to be back-ordered for an extended period of time, we will notify you via e-mail of this delay and then automatically ship the products to you as soon as they are available. We have a great relationship with our suppliers so we are usually able to get your products very quickly. If your back-ordered item(s) will arrive in a timely manner, we will delay your shipping so we can send your order in its entirety. If we can not have your item(s) soon after receipt of your order, we will ship your partial order and automatically ship the back-ordered item(s) as soon as they become available at no extra cost to you. In the event several items are back-ordered, you may receive several partial shipments.
What sort of payment methods do you except?We accepts all major credit card - Visa, Mastercard, American Express, Discover - and we accept Paypal. We also accept orders by mail with payment by cashier's check or money order. When ordering by mail, we recommend that you place the desired items in your shopping basket, then print the shopping basket page and send it along with payment.
Call for shipping prices if you are unclear on the order shipping cost 800-481-1975.Send your order and payment to:
1909 Barton Pkwy
Austin, Texas 78704
Cashier's checks and money orders should be made payable to 'NeemKing'.